communication question 2 Module 04: Assignment 01 – Case Analysis – Our Iceberg is Melting   Instructions After reading “Our Iceberg is Melting”, respond to the following self-reflective prompts by filling out the table provided: 1. Who are the key change agents and their roles in the change process? 2. What are their unique characteristics and critical skills as change agents, and the relationships among them? 3. Among the change agents in this story, who do you personally identify with, and why? 4. What are the implications of this book regarding being an effective organizational change agent? Table W4A1

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