IS242 Management Information Systems Week 6 Discussion Knowledge Management Knowledge management is a method of compiling knowledge, using it as a reference tool, and fostering learning among new employees and staff. It is, in a very real sense, a model seen throughout human civilization. More experienced workers pass on their skills and knowledge to younger ones through guided internships or apprenticeships. Instructions or methods are written down and saved to help train others. Knowledge management formalizes processes so there is a record and a resource available. Seems like a very logical and essential thing to do yet there are examples of the neglect to manage knowledge that caused businesses to falter and, in some cases, fail. Our readings refer to tacit and explicit knowledge. As we’ve seen, explicit knowledge is knowledge that is easy to explain, write down, or share. Tacit knowledge is gained from experience and can be more difficult to explain. In the article What is KM?  Professor Michael E. D. Koenig suggests this might be expanded to include ‘implicit’ knowledge. Implicit knowledge refers to knowledge or skills that are transferrable from one job to another. Consider your experiences in a work or other environment where knowledge was essential to success.  Were there resources available to help or were people left to figure things out from the ground up? Was the knowledge of more experienced workers or those about to retire valued and retained or did the organization ‘re-invent the wheel’ over and over? Discuss successful or unsuccessful knowledge management in this situation and how it either did or could have helped. In replies to classmate postings, see if you can relate to the situation or circumstance. Elaborate on why or why not. What might you have done in a similar situation?  

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