After you post the answers I will post three classmates responses.


Chapter 14


is leadership (the ability to lead others) something that you are born with or is it a skill that you can learn to do? Please explain.


Chapter 15


The following article states that texting and smartphone use are ruining the art of face-to-face interaction:

Do you agree with this idea? Please explain.


Chapter 16


Advocates of Total Quality Management believe that through quality improvement, costs will go down through reduced waste and inefficiencies. Opponents believe that it is too expensive to keep implementing new processes and machinery in order to improve quality.

Which stance do you agree with? Please explain.

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