Organizational Behavior UPDATED EIGHTEENTH EDITION
Stephen P. Robbins • Timothy A. Judge
GLOBAL EDITION
Stephen P. Robbins —San Diego State University
Timothy A. Judge —The Ohio State University
ORGANIZATIONAL BEHAVIOR
Harlow, England • London • New York • Boston • San Francisco • Toronto • Sydney • Dubai • Singapore • Hong Kong Tokyo • Seoul • Taipei • New Delhi • Cape Town • Sao Paulo • Mexico City • Madrid • Amsterdam • Munich • Paris • Milan
UPDATED 18TH EDITION GLOBAL EDITION
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Visit us on the World Wide Web at: www.pearsonglobaleditions.com © Pearson Education Limited, 2022 The rights of Stephen P. Robbins and Timothy A. Judge to be identified as the authors of this work have been asserted by them in accordance with the Copyright, Designs and Patents Act 1988. Authorized adaptation from the United States edition, entitled Organizational Behavior, 18th edition, ISBN 978-0-13-472932-9, by Stephen P. Robbins and Timothy A. Judge, published by Pearson Education © 2019. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without either the prior written permission of the publisher or a license permitting restricted copying in the United Kingdom issued by the Copyright Licensing Agency Ltd, Saffron House, 6–10 Kirby Street, London EC1N 8TS. This publication is protected by copyright, and permission should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise. For information regarding permissions, request forms, and the appropriate contacts within the Pearson Education Global Rights and Permissions department, please visit www.pearsoned.com/permissions/. All trademarks used herein are the property of their respective owners. The use of any trademark in this text does not vest in the author or publisher any trademark ownership rights in such trademarks, nor does the use of such trademarks imply any affiliation with or endorsement of this book by such owners. This eBook is a standalone product and may or may not include all assets that were part of the print version. It also does not provide access to other Pearson digital products like MyLab and Mastering. The publisher reserves the right to remove any material in this eBook at any time. British Library Cataloguing-in-Publication Data A catalogue record for this book is available from the British Library ISBN 10: 1-292-40306-3 ISBN 13: 978-1-292-40306-9 eBook ISBN 13: 978-1-292-40297-0 Cover Photo: David Steele/Shutterstock Typeset in New Baskerville ITC Pro 10.5 by Integra Software Services Pvt. Ltd. eBook formatted by B2R Technologies Pvt. Ltd.
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Brief Contents
Preface 23
1 Introduction 1 What Is Organizational Behavior? 34
2 The Individual 2 Diversity in Organizations 74 3 Attitudes and Job Satisfaction 106 4 Personality and Values 134 5 Perception and Individual Decision Making 170 6 Emotions and Moods 208 7 Motivation Concepts 246 8 Motivation: From Concepts to Applications 284
3 The Group 9 Foundations of Group Behavior 318 10 Understanding Work Teams 354 11 Power and Politics 388 12 Communication 424 13 Leadership 462 14 Foundations of Organization Structure 504
4 The Organization System 15 Organizational Culture 540 16 Human Resources Policies and Practices 580 17 Organizational Change and Stress Management 622 18 Conflict and Negotiation 668 Appendix Research in Organizational Behavior 705 Comprehensive Cases 712
Glossary 726
Name Index 736
Organization Index 760
Subject Index 763
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1 What Is Organizational Behavior? 34 The Importance of Interpersonal Skills 37
Management and Organizational Behavior 38 Management Roles 39 • Management Skills 40 • Effective versus Successful Managerial Activities 40
Complementing Intuition with Systematic Study 43 Big Data 43
Myth or Science? Management by Walking around Is the Most Effective Management 44
Disciplines That Contribute to OB 47 Psychology 47 • Social Psychology 48 • Sociology 48 • Anthropology 48
There Are Few Absolutes in OB 48
Challenges and Opportunities 49 Economic Pressures 50 • Continuing Globalization 50 • Workforce Demographics 52
Personal Inventory Assessments Multicultural Awareness Scale 52 Workforce Diversity 53 • Customer Service 53 • People Skills 53 • Networked Organizations 54 • Social Media 54 • Employee Well-Being at Work 54 • Positive Work Environment 55 • Ethical Behavior 56
An Ethical Choice Vacation: All I Ever Wanted 57
Coming Attractions: Developing an OB Model 58 An Overview 58 • Inputs 58 • Processes 59 • Outcomes 59
Career OBjectives What do I say about my termination? 61
Employability Skills 64 Employability Skills That Apply across Majors 65
Summary 66
Contents
Preface 23
1 Introduction
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6 Contents
Implications for Managers 66
Point/Counterpoint The Battle of the Texts 67
Questions for Review 68 Experiential Exercise I’m a Team Leader; I Don’t Need Any Help 68 Ethical Dilemma There’s a Drone in Your Soup 69 Case Incident 1 L’Oréal around the Globe 69 Case Incident 2 So, How Engaged Are Employees? The Data Says It All 70
2 The Individual 2 Diversity in Organizations 74
Diversity 77 Demographic Characteristics 77 • Levels of Diversity 78
An Ethical Choice Global Diversity: Affirmative Action 79
Discrimination 79
Stereotype Threat 80
Personal Inventory Assessments Intercultural Sensitivity Scale 81 Discrimination in the Workplace 81
Biographical Characteristics 82 Age 82
Myth or Science? Bald Is Better 83 Sex 84 • Race and Ethnicity 85 • Disabilities 86 • Hidden Disabilities 87
Other Differentiating Characteristics 88 Tenure 88 • Religion 88 • Sexual Orientation and Gender Identity 89
Career OBjectives Should I come out at work? 90 Cultural Identity 91
Ability 92 Intellectual Abilities 92 • Physical Abilities 93
Implementing Diversity Management Strategies 94 Attracting, Selecting, Developing, and Retaining Diverse Employees 94 • Diversity in Groups 95 • Expatriate Adjustment 95 • Effective Diversity Programs 96
Summary 97
Implications for Managers 97
