Stephen P. Robbins • Timothy A. Judge




Stephen P. Robbins —San Diego State University

Timothy A. Judge —The Ohio State University


Harlow, England • London • New York • Boston • San Francisco • Toronto • Sydney • Dubai • Singapore • Hong Kong Tokyo • Seoul • Taipei • New Delhi • Cape Town • Sao Paulo • Mexico City • Madrid • Amsterdam • Munich • Paris • Milan


A01_ROBB3069_18_GE_FM.indd 1 18/05/21 3:02 PM



Microsoft and/or its respective suppliers make no representations about the suitability of the information contained in the documents and related graphics published as part of the services for any purpose. All such documents and related graphics are provided “as is” without warranty of any kind. Microsoft and/or its respective suppliers hereby disclaim all warranties and conditions with regard to this information, including all warranties and conditions of merchantability, whether express, implied or statutory, fitness for a particular purpose, title and non-infringement. In no event shall Microsoft and/or its respective suppliers be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the use or performance of information available from the services. The documents and related graphics contained herein could include technical inaccuracies or typographical errors. Changes are periodically added to the information herein. Microsoft and/or its respective suppliers may make improvements and/or changes in the product(s) and/or the program(s) described herein at any time. Partial screen shots may be viewed in full within the software version specified. Microsoft® and Windows® are registered trademarks of the Microsoft Corporation in the U.S.A. and other countries. This book is not sponsored or endorsed by or affiliated with the Microsoft Corporation. Pearson Education Limited KAO Two KAO Park Hockham Way Harlow Essex CM17 9SR United Kingdom and Associated Companies throughout the world

Visit us on the World Wide Web at: © Pearson Education Limited, 2022 The rights of Stephen P. Robbins and Timothy A. Judge to be identified as the authors of this work have been asserted by them in accordance with the Copyright, Designs and Patents Act 1988. Authorized adaptation from the United States edition, entitled Organizational Behavior, 18th edition, ISBN 978-0-13-472932-9, by Stephen P. Robbins and Timothy A. Judge, published by Pearson Education © 2019. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without either the prior written permission of the publisher or a license permitting restricted copying in the United Kingdom issued by the Copyright Licensing Agency Ltd, Saffron House, 6–10 Kirby Street, London EC1N 8TS. This publication is protected by copyright, and permission should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise. For information regarding permissions, request forms, and the appropriate contacts within the Pearson Education Global Rights and Permissions department, please visit All trademarks used herein are the property of their respective owners. The use of any trademark in this text does not vest in the author or publisher any trademark ownership rights in such trademarks, nor does the use of such trademarks imply any affiliation with or endorsement of this book by such owners. This eBook is a standalone product and may or may not include all assets that were part of the print version. It also does not provide access to other Pearson digital products like MyLab and Mastering. The publisher reserves the right to remove any material in this eBook at any time. British Library Cataloguing-in-Publication Data A catalogue record for this book is available from the British Library ISBN 10: 1-292-40306-3 ISBN 13: 978-1-292-40306-9 eBook ISBN 13: 978-1-292-40297-0 Cover Photo: David Steele/Shutterstock Typeset in New Baskerville ITC Pro 10.5 by Integra Software Services Pvt. Ltd. eBook formatted by B2R Technologies Pvt. Ltd.




Brief Contents

Preface 23

1 Introduction 1 What Is Organizational Behavior? 34

2 The Individual 2 Diversity in Organizations 74 3 Attitudes and Job Satisfaction 106 4 Personality and Values 134 5 Perception and Individual Decision Making 170 6 Emotions and Moods 208 7 Motivation Concepts 246 8 Motivation: From Concepts to Applications 284

3 The Group 9 Foundations of Group Behavior 318 10 Understanding Work Teams 354 11 Power and Politics 388 12 Communication 424 13 Leadership 462 14 Foundations of Organization Structure 504

4 The Organization System 15 Organizational Culture 540 16 Human Resources Policies and Practices 580 17 Organizational Change and Stress Management 622 18 Conflict and Negotiation 668 Appendix Research in Organizational Behavior 705 Comprehensive Cases 712

Glossary 726

Name Index 736

Organization Index 760

Subject Index 763

A01_ROBB3069_18_GE_FM.indd 3 18/05/21 3:02 PM



A01_ROBB3069_18_GE_FM.indd 4 18/05/21 3:02 PM

This page is intentionally left blank




1 What Is Organizational Behavior? 34 The Importance of Interpersonal Skills 37

Management and Organizational Behavior 38 Management Roles 39 • Management Skills 40 • Effective versus Successful Managerial Activities 40

Complementing Intuition with Systematic Study 43 Big Data 43

Myth or Science? Management by Walking around Is the Most Effective Management 44

Disciplines That Contribute to OB 47 Psychology 47 • Social Psychology 48 • Sociology 48 • Anthropology 48

There Are Few Absolutes in OB 48

Challenges and Opportunities 49 Economic Pressures 50 • Continuing Globalization 50 • Workforce Demographics 52

Personal Inventory Assessments Multicultural Awareness Scale 52 Workforce Diversity 53 • Customer Service 53 • People Skills 53 • Networked Organizations 54 • Social Media 54 • Employee Well-Being at Work 54 • Positive Work Environment 55 • Ethical Behavior 56

An Ethical Choice Vacation: All I Ever Wanted 57

Coming Attractions: Developing an OB Model 58 An Overview 58 • Inputs 58 • Processes 59 • Outcomes 59

Career OBjectives What do I say about my termination? 61

Employability Skills 64 Employability Skills That Apply across Majors 65

Summary 66


Preface 23

1 Introduction

A01_ROBB3069_18_GE_FM.indd 5 18/05/21 3:02 PM



6 Contents

Implications for Managers 66

Point/Counterpoint The Battle of the Texts 67

Questions for Review 68 Experiential Exercise I’m a Team Leader; I Don’t Need Any Help 68 Ethical Dilemma There’s a Drone in Your Soup 69 Case Incident 1 L’Oréal around the Globe 69 Case Incident 2 So, How Engaged Are Employees? The Data Says It All 70

2 The Individual 2 Diversity in Organizations 74

Diversity 77 Demographic Characteristics 77 • Levels of Diversity 78

An Ethical Choice Global Diversity: Affirmative Action 79

Discrimination 79

Stereotype Threat 80

Personal Inventory Assessments Intercultural Sensitivity Scale 81 Discrimination in the Workplace 81

Biographical Characteristics 82 Age 82

Myth or Science? Bald Is Better 83 Sex 84 • Race and Ethnicity 85 • Disabilities 86 • Hidden Disabilities 87

Other Differentiating Characteristics 88 Tenure 88 • Religion 88 • Sexual Orientation and Gender Identity 89

Career OBjectives Should I come out at work? 90 Cultural Identity 91

Ability 92 Intellectual Abilities 92 • Physical Abilities 93

Implementing Diversity Management Strategies 94 Attracting, Selecting, Developing, and Retaining Diverse Employees 94 • Diversity in Groups 95 • Expatriate Adjustment 95 • Effective Diversity Programs 96

Summary 97

Implications for Managers 97

Order your essay today and save 10% with the discount code ESSAYHELP